Frequently Asked Questions

  • A Virtual Assistant provides remote administrative or specific support to clients. They are independent contractors, so can be hired on an as-need basis; saving companies costs which are usually associated with with hiring employees (such as office space, tax, and super/ pension contributions.

  • Please consult our Services Page here.

  • Getting started is simple! Email or reach out through our contact form, and we’ll get back to you within 24 hours. During our consultation period, we’ll agree on what you need help with, when, and for how long, before we get to work.

  • As a founder, I’m a big believer in personalised service, meaning I will get to know you and your needs and do my utmost to build trust and understanding. As a small business owner with almost 20 years’ real-world corporate management experience from international companies (predominantly international Retail) I have the confidence and proficiency to take the initiative; plus with the benefit of local experience giving me market understanding. I am very reliable, value-driven, and highly personable, meaning I’m flexible, easy to work with, and will easily slot into your team’s culture.

  • We offer a tiered pricing system which is based on your chosen amount of hours and the length of your commitment. Namely, the more hours and the longer you commit to, the better the rate you’ll pay (capped at a specific point).

    For certain specialist tasks (retail buying consultation, project management, research and reporting), we charge a slightly higher rate (only applicable for hours spent on these duties), which is in line with the market standard for these specialisms.

    Please note, a price list will be sent to you during the consultation period to outline the specifics of the above; we like to be transparent!

  • For Casual Hourly Retainer work, we invoice weekly with a 7 day payment term.

    For Rolling Monthly Contracts or Project-based work, we invoice monthly with a 7 day payment term.

    For more information on our services and contract types, see here‍. ‍

    Please note: For new clients (regardless of contract length), we kindly request a retainer prior to commencing any work, which is redeemable from the next invoice.

    Any costs incurred in the line of work (for example purchasing of specific software, international phone calls) will be pre-agreed and added to your invoice.

    We are flexible to be paid in several major currencies, please contact us to discuss further.

  • We pride ourselves on offering flexible services that can meet various needs, as such, our cancellation policy depends on the length of the project.

    Casual Hourly Retainer Agreements: since these are a set amount of booked hours on a casual, week-to-week basis (subject to availability), there is no notice period. However, we regrettably do not offer cancellations once we have started work for the week.

    Rolling Monthly Contracts: As a standard, we require 14 days written notice within the first 3 months, and 30 days written notice thereafter.

    Project-based Contracts: We require 14 days written notice for projects of 3 months or less, and 30 days written notice thereafter.

  • As part of our standard procedure we always sign a confidentiality agreement before starting work, which protects all parties.

  • I might not be based in your office, but it’s my goal that we build a strong working relationship with mutual values and excellent work execution. Our company values are: Integrity, Accountability, Respect, and Collaboration. We are people-centric through and through, and believe in upholding standards of honesty, consistency, and transparency. So you can rely on us to treat you, your team, and your clients with the utmost respect and warmth; and also go the extra mile to complete tasks to the highest level.

  • Our home-base is in Torquay, Australia, but we also balance our time between the UK (London) and New Zealand’s south island. Our client list is similarly international, and we love to work with people from anywhere any everywhere. We work our way around time zones, so reach out to learn more!

  • We provide all our own standard hardware (computer, telephone, basic stationary) so you don’t have to!

    Any specific hardware, software, or stationary which is required in order to work with you will either need to be provided or will be added to your invoice.

    Any additional costs incurred (such as international call charges) will also be added to your invoice, subject to prior agreement.

  • Yes, we kindly request that prior to work commencing you sign our Service Agreement. This covers things such as confidentiality, payment terms,